New Relic

New Relic notification webhooks (Alerts workflows) POST JSON to Exhale. Each tenant gets a unique HTTPS URL token. Exhale scrubs the payload, upserts a Pulse (source=new_relic), and runs triage when the issue state maps to activated / open / similar.

Not the same as Context New Relic: Connections → Context → New Relic is a separate connector (connect/test shipped; APM fetch at triage still open). Connections → Integrations → New Relic (this guide) creates Pulses from webhook deliveries only.

See Incoming integrations for how New Relic fits alongside PagerDuty, Datadog, and Manual webhook.

OpenAPI: POST /webhooks/newrelic (header token) and POST /webhooks/newrelic/{token}.

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Endpoint

After Connect in Connections → Integrations → Observability & alerts → New Relic:

Preferred (keeps tokens out of proxy access logs):

POST https://exhale.kolstromsystems.com/webhooks/newrelic

Send header X-Exhale-Webhook-Token: {token}.

Path form (also supported):

POST https://exhale.kolstromsystems.com/webhooks/newrelic/{token}

Design partners may substitute https://exhale-staging.kolstromsystems.com as the host.

• token — opaque URL segment; this token authenticates the delivery.
• Response: 202 Accepted with pulse_id, status, created, and message.

Unknown tokens return 404. Disabled or expired-trial tenants return 403.

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Customer setup

1. Sign in as admin → Connections → Integrations → New Relic.
2. Click Connect New Relic and copy the webhook URL.
3. In New Relic, open Alerts → Workflows, add a Webhook destination, and paste the Exhale URL.
4. Use a custom payload template with issueId and state (workflow variables such as and ).
5. Route issue activations and closures to that webhook.
6. Send test alert creates a synthetic pulse and marks the integration configured.

Rotate webhook token invalidates the previous URL immediately — update New Relic after rotating.

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Payload shape

Field	Required	Notes
issueId	Yes (or incident_id)	Stable id for dedupe (source=new_relic)
state	No	ACTIVATED, CLOSED, open, …
title / issueTitle	No	Pulse title

Lifecycle mapping

New Relic state	Pulse status
Activated, Created, open, active	Received → triage
Closed, Resolved, OK	Resolved

Example

TOKEN="your-url-token"
curl -i -X POST "https://exhale.kolstromsystems.com/webhooks/newrelic/${TOKEN}" \
  -H "Content-Type: application/json" \
  -d '{"issueId":"NR-1","state":"ACTIVATED","title":"High error rate"}'

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Related

Full detail (dedupe, env vars, security, Context vs ingest): New Relic webhooks in the repository wiki.