SMS

Exhale can text a short scrubbed triage summary to opted-in members with a verified phone after a primary Pulse reaches triaged. This is outbound. It does not create Pulses.

SMS is not an outgoing Slack/Teams slot. Quiet hours defer incident SMS until the window ends. Optional minimum severity can skip enqueue below the floor.

Connect

1. Sign in as a workspace admin → Connections → Notifications → SMS.
2. Enable incident SMS for the workspace.
3. Each member opts in and verifies phone_e164 with an SMS OTP.
4. Test connection sends a connectivity check to opted-in admins with a verified phone.

Outbound texts include a STOP suffix. Inbound STOP / START / HELP are supported. HELP replies with support@exhaleoncall.com even for unknown numbers. STOP is global and always auto-replies (including unknown numbers). START restores only memberships that STOP disabled and sends the opt-in confirmation only then. In-app opt-in also sends that confirmation; in-app opt-out does not send STOP.

Plan

Growth or higher. Growth allows 250 successful recipient sends per UTC month; Business allows 1,000; Enterprise is unlimited. Phone OTP, failed sends, STOP/HELP/START keyword replies, and in-app opt-in confirmation do not count toward the meter. At cap, triage still completes and SMS enqueue is skipped; admin Test connection returns 403.

API

Method	Path
Workspace enablement	PUT /v1/auth/notifications (SMS flags)
POST	/v1/auth/notifications/sms/test
Phone verify	/v1/auth/me/phone/verify/start

Related

• Notifications index
• Email