New Relic

New Relic notification webhooks (Alerts workflows) POST JSON to Exhale. Each tenant gets a unique HTTPS URL token. Exhale scrubs the payload, upserts a Pulse (source=new_relic), and runs triage when the issue state maps to activated / open / similar.

This is ingest (creates Pulses). For entity and issue enrichment at triage time, see New Relic context.

Not the same as Context New Relic: Connections → Context → New Relic is a separate connector (connect/test and APM fetch at triage are shipped). Connections → Sources → New Relic (this guide) creates Pulses from webhook deliveries only.

See Sources for how New Relic fits with the other incoming webhooks.

On the hosted app, use the URL Connections copies. It starts with https://exhaleoncall.com/webhooks/. The customer host does not publish /v1/webhooks/....

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Endpoint

After Connect in Connections → Sources → Observability & alerts → New Relic:

Preferred (keeps tokens out of proxy access logs):

POST https://exhaleoncall.com/webhooks/newrelic

Send header X-Exhale-Webhook-Token: {token}.

Path form (also supported):

POST https://exhaleoncall.com/webhooks/newrelic/{token}

• token — opaque URL segment; this token authenticates the delivery.
• Response: 202 Accepted with pulse_id, status, created, and message.

Unknown tokens return 404. Disabled or expired-trial tenants return 403.

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Customer setup

1. Sign in as admin → Connections → Sources → New Relic.
2. Click Connect New Relic and copy the webhook URL.
3. In New Relic, open Alerts → Workflows, add a Webhook destination, and paste the Exhale URL.
4. Use a custom payload template with issueId and state (workflow variables such as and ).
5. Route issue activations and closures to that webhook.
6. Send test alert creates a synthetic pulse and marks the integration configured.

See New Relic's official guide: Alerts notification integrations.

Rotate webhook token replaces the previous URL right away. Update New Relic after rotating.

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Payload shape

Field	Required	Notes
issueId	Yes (or incident_id)	Stable id for dedupe (source=new_relic)
state	No	ACTIVATED, CLOSED, open, …
title / issueTitle	No	Pulse title

Lifecycle mapping

New Relic state	Pulse status
Activated, Created, open, active	Received → triage
Closed, Resolved, OK	Resolved

Example

TOKEN="your-url-token"
curl -i -X POST "https://exhaleoncall.com/webhooks/newrelic/${TOKEN}" \
  -H "Content-Type: application/json" \
  -d '{"issueId":"NR-1","state":"ACTIVATED","title":"High error rate"}'

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Related

See Errors & authentication for structured errors, 413 size limits, Redis delivery dedupe, and token rotation. Context New Relic (Connections → Context) is a separate connector and does not receive this webhook.